RAN Round Up!




Forthcoming Webinars

10am Thursday 15 October 2020

 

Join Ben Marley, looking at The Importance of Customer Advocacy, How to Deal with Negative Reviews & The Most Effective Way to Promote your Customer Feedback


Ben Marley
 is the Sales Director for the ESTAS Group, and has been in the property industry since 2014 beginning at Rightmove before moving to review software company Feefo where he ran the property sector for just under five years. Ben has worked with thousands of agents across the country from Countrywide and Connells Group to hundreds of independent offices helping them to create a customer review strategy.

 

10am Thursday 22 October 2020 

 

Join Amy Shields, looking at How does property data ACTUALLY help estate agents?

Amy Shields, Head of Sales at Sprift, will be sitting down with RAN's Stuart Lunt and Nick Thring of Duncan Yeardley Estate Agents to discuss how does property data actually help estate agents? Part conversation, part Q&A, it's the perfect platform to learn all about how Sprift is revolutionising the UK property industry.

 

 

If you would like to attend either of these sessions, please contact your Regional Manager.

  • Mark Westcott:   mark.westcott@cartus.com (07970 530482)  
  • Heather Foster:  heather.foster@cartus.com (07940 531031)
  • Danny Curwen:  danny.curwen@cartus.com (07753 775032)
  • Stuart Lunt:       stuart.lunt@cartus.com (07967 198018)

 

We look forward to you joining us.

 



Life & Progress

Life & Progress is a proactive provider of modern Employee Assistance Programmes (EAP) and other related mental health support services.  

 

The Employee Assistance Programme is a professional service that provides fully confidential advice, practical information, support and counselling to all employees’ on a wide range of personal and work-related issues.  The EAP is available 24 hours a day, 365 days of the year, either over the telephone or online, as well as providing face-to-face counselling if necessary.

  • Helps improve morale & personal development
  • Reduces the risk of stress related sickness absence
  • Supports with employee engagement

Life & Progress is here to support your people around-the-clock ensuring that they have the tools to talk – whenever they need it.

 

For further information please contact Becca Milic at Becca@lifeandprogress.co.uk or call direct on 07851246106.

 

Member Offer

We are delighted to be working with RAN, offering all members 15% off EAP contracts.



Moneypenny Triage Chat Bot Launch

TIME AND COST-SAVING TRIAGE CHAT BOT LAUNCHED FOR PROPERTY AGENTS

 

A new online chat bot has been launched to help property agents triage inbound online enquiries and focus resource towards the most valuable opportunities.

 

Launched by leading outsourced communication provider Moneypenny, the bot identifies and filters out property maintenance queries so that live chat resource can be prioritised for lucrative new leads and enquiries.

 

The new tool, which works within Moneypenny’s live chat product, first asks web-visitors the nature of their enquiry. Where the ‘property maintenance’ option is selected, the bot can redirect the visitor to log the issue in the agent’s property maintenance management system or register it via a specific email address or phone number. It can also ask a series of follow-up questions and log the issue directly, where required.

 

Joanne Tattum, Channel Manager for property at Moneypenny, which handles more than 2 million property calls and live chats each year for 16,000 property professionals, said: “Property maintenance issues typically account for up to 30% of live chat conversations during the winter months.  While managing these issues is imperative, agents should not be incurring the same live chat costs as for new sales enquiries.

 

“Automating the response to property maintenance enquiries, allows  agents to actively manage their live chat spend and focus it on valuable new enquiries, as well as save time and keep maintenance enquiries away from the phones.”

 

This is Moneypenny’s latest innovation to support agents with the delivery of consistent client experience and efficient operation at a time when demand is high and resource may still be reduced. The new Triage Chat Bot follows the launch of Moneypenny’s Client Services and Self-screening Bot products earlier this year.

 

Joanne added: “The property market is already extremely busy and with the colder months drawing in, burst pipes, leaky roofs and faulty boilers are set to command agents’ attention. This new bot will save agents from becoming overwhelmed and allow them to give the red carpet service to the most valuable chats and focus their energies on driving sales in a booming market.”

 

To find out more about the new tool, visit: https://www.moneypenny.com/uk/property-answering-services/

 

Moneypenny currently supports 2,500 estate agents, commercial agents, housebuilders and housing associations across the UK, thanks to a dedicated team of property receptionists and has built an impressive reputation within the market.

 

Established in 2000, Moneypenny is the world's market leader for telephone answering, live chat, outsourced switchboard and customer contact solutions. In total, more than 13,000 businesses across the UK benefit from Moneypenny’s mix of extraordinary people and ground-breaking technology.

 

For more information about Moneypenny’s work with the property sector, visit https://www.moneypenny.com/uk/property-answering-services/



2020 RAN Virtual Conference & Awards

 

Mark the date on the calendar as the 2020 RAN Virtual Conference & Awards will take place on Thursday 3 December.

 

Watch this space for full details, out shortly.

 

The RAN team look forward to seeing you there.




<strong>Relocation Agent Network supporting the nation’s foodbanks </strong><strong>15 October to 22 October 2020</strong>

RAN has joined forces with Agents Giving and the nation’s foodbanks in their ‘Donate a Food Parcel Day’ being held on 22 October. 
 
We are asking participating RAN members to collect items of food and other supplies, between 15 October and 22 October. Whether you arrange a fundraising event is completely up to you.

 

How do I get involved and promote this event?

Let your customers and prospects know that you're taking part in this nationwide fundraising event.  To help we have put together some materials for you to use.  These are also available to download on the members area.

 

Download the A4 poster

Download the A3 poster

Download your email footer

Download social media artwork

Video - please download from members area

 

We understand that not everybody will be able to arrange an event, so you can make a donation to the Trussel Trust directly using the link https://www.trusselltrust.org/make-a-donation/

 

 

Agents Giving
The last day of our fundraising event coincides with Agents Giving ‘Donate a Food Parcel Day’ on 22 October.  Agents Giving is a fantastic charity that works with UK estate and letting agents and their suppliers to encourage and support fundraising activities. For more information, visit agentsgiving.org/   #agentsgiving

 

Find your local foodbank

The Trussell Trust runs a network of over 425 foodbanks, giving services like money advice, holiday clubs and cookery courses, helping support people in crisis across the UK. For more information, visit trusselltrust.org/  #trusselltrust

 

Don’t forget to tweet Relocation Agent Network #RANFoodbank2020 and let us know how your collection is going!

 

Thank you for your support!

 



COMING SOON!

New partnership with the GoTo Group
New Referral Incentive Scheme
New League Tables
Upcoming Webinars
New Artwork
Press Releases