eNetwork: What's Going On Around the Network?

Welcome to our latest eNetwork. Our online newsletter aims to bring you the very latest from across the Network, including the 2016 Awards and how your fellow members promote their membership.

National Conference: Save the Date


2016 National Conference
The 2016 National Conference will be held at the award winning Sofitel Hotel and Conference Centre on Friday 18 November. This is a luxury 5 star venue close to London's Heathrow Airport, with fantastic facilities including onsite parking and free
Wi-Fi throughout.  

Improving your delegate experience
For 2016, we’re moving away from the traditional conference format of previous years to bring you an improved delegate experience. We are reintroducing breakout sessions to give you more choice about the topics that you want to hear about and the information that you want to take away from the event. And as the main auditorium, trade exhibition area and breakout sessions are all located on the same floor, it will be even easier for delegates to get around and really make the most of this must-attend Conference.

Check out the discounts!

Brand New Venue
The 2016 Conference venue has no less than five bars and eateries including French fine dining at La Belle Époque and fresh, live cooking at the international Vivre. Cocktails and light bites are served at Stylish Sphere, whilst those really wanting to celebrate can visit Perrier-Jouet Bar, the hotel’s elegant champagne bar.

Staying over?
Sofitel’s 578 bedrooms include 24-hour room service and access to a 24-hour gym. For those making a weekend of it, why not book yourself into the Sofitel wellbeing spa or hair studio.

Travelling to our 2016 venue
Sofitel has easy access via road, rail, Underground and air:

- Convenient onsite parking facilities include 400 spaces (and reserved parking for BMW owners), so just pull up, unload and the hotel lift will take you straight to the 2016 National Conference!

- By tube, it’s just 21 minutes from Central London to Terminal 5 Rail Station and there is also a fast link via the Paddington Express, which can be purchased at a Sofitel discounted rate (more information to follow).

- For those who prefer to fly, Terminal 5 is five minutes away using the covered pedestrian link. Many UK Domestic flights arrive into Terminal 5 including those from Manchester, Newcastle and Leeds/Bradford airports. If you're thinking of flying to the Conference, check out the British Airways sale, which ends on 17 May.

We look forward to sharing more details about our National Conference in the 
coming months.



2016 Network Awards: Enter Today!

Whether it’s raising your company’s profile, impressing current and prospective customers or rewarding your team with the recognition they deserve, can you really afford not to enter the 2016 Network Awards?

Best Agent Regional Award
Key areas the Regional Awards focus on…

- Customer Satisfaction. How do you measure your customer satisfaction? 

- Promotion. How do you actively promote your unique Network membership?

- Participation & Support. Do you attend our regional meetings and complete our monthly survey?

- Referral Performance. From leads sent, to updating referrals and managing tasks, how's your overall referral performance? 


Best Newcomer of the Year
We welcome entries from any member that has joined Relocation Agent Network after 1 May 2015. Contact your Regional Development Manager for more details.


Employee of the Year
Do you have a team member that has really gone that extra mile? Why not reward their effort and commitment by nominating them for Relocation Agent Network Employee of the Year. The winner will be announced during the Conference, and in addition to the award, will receive a prize worth up to &500, donated by award sponsor, TM training & development.


Award Promotion by Agent of the Year, Pygott & Crone...



For more information, contact your Regional Development Manager. Good luck to all of this year’s entrants.





Your Referral Network


Top Referrers
Have you made the Top 10 Referrer List?* 

1. Julie Stephens, Hunters
2. Ryan McGuinness, Pygott & Crone
3. Honor Sabga, Miles & Barr
4. Jamie Aspland, Pygott & Crone
5. Phoebe Booker, Webbers Property Services
6. Sarah Lambert, JR Hopper & Co
7. Daniel Baines, Pygott & Crone
8. James Rota, Richard James
9. Alex King, Pygott & crone
10. Dan Sanchez, Victorstone
*Correct at time of publication 

So far in the competition, the East Midlands region has earned the most referral tokens, with Thames Valley and the South East in second and third place.

Prize Draw Winners
Our Referral Prize Draw provides you with the opportunity to win a whole host of top prizes, including two national prizes of &5,000:

- Elizabeth Guy, JR Hopper
- Helen Whitter-Jones, Dawsons
- Conor McGinn, Victorstone
- Linda Gregory, Hunters
- Chris Bettison, Hawkins
- Karen Gosling, Colin Ellis

Remember if you have completed Phase 2 of our online referral training programme - The Importance of Customer Service - you can DOUBLE your prize from &500 to &1,000 worth of gift vouchers.*

Referral Success Story: Second Highest Earning in History!
Kelly Still of Lauristons [pictured right] in South West London, sent a referral last year that has become the second highest earning referral in the history of Relocation Agent Network with a referral fee of &5,301. Congratulations Kelly! 

If you require any further information about the Referral Prize Draw, please contact your Regional Development Manager. 







*To complete Phase 2, participants must have listened to all programme soundbites and attended our three online training sessions. The brand of store voucher will be chosen by each winner, providing the Relocation Agent Network team is able to purchase the vouchers requested.  

From 1 November 2015 to 31 October 2016, Relocation Agent Network a division of Cartus Limited (together known as “Cartus”) are administering the 2015-16 Referral Prize Draws on behalf of Relocation Agent Network’s Advisory Council. Full Terms and Conditions can be found on the homepage of Relocation Agent Network’s online application (version 5) as well as under Referral Prize Draws in the Members Area of the website. There will be two Final National Prizes of &5,000 and in addition, there will be 12 Monthly Prize Draws, each winning a &500 gift / store voucher. All monthly winners, who have completed phase 2 of Relocation Agent Network’s Training Programme, will see their monthly prize doubled to a &1,000 gift / store voucher. Cartus’ decision in all matters relating to the Prize Draws is final. Cartus accepts no liability for any misunderstanding regarding the 2015-16 Referral Prize Draw as a result of the contents contained under this communication.

Marketing Matters

Our summer campaign includes six designs, aimed at buyers, sellers and landlords. Click the links below to download your materials today.  




A4 Portrait A4 Portrait

A4 Portrait

A4 Landscape
A4 Landscape

A4 Landscape

A6 Portrait A6 Portrait

A6 Portrait

A5 Landscape

A5 Landscape

A5 Landscape
Banner/Footer Banner/Footer



A4 Portrait

 A4 Portrait  A4 Portrait 
A4 Landscape

A4 Landscape

 A4 Landscape

A6 Portrait

 A6 Portrait  A6 Portrait 

A5 Landscape

 A5 Landscape  A5 Landscape




A complete range of downloads are available from the Members Area, 
including A4 adverts (landscape and portrait), A5 landscape, A6 portrait, web banners and corner adverts. PLUS dual branded options!









Promotion. Promotion. Promotion.

Stand out from the crowd in your market place with your unique Relocation Agent Network membership...

See the latest promotions from across the Network.









What's Working Where

What's Working Where gives you a whole range of business ideas
that have worked in the current market for fellow Relocation Agent Network members...

Customer Service
- Dawsons has implemented a system called 24/7/28, which is a series of service calls made to a buyer/seller post-completion: After 24 hours, a congratulatory call is made. Seven days later, they make a follow-up call to see if the buyer or seller requires a tradesman recommendation. Then after 28 days, a call is made to confirm the first month has gone well for the seller and whether any friends/family require assistance.

- With the view that buyers are potentially future vendors, Heritage is focussing on providing them with good customer service. This includes conducting out of hours viewings, dropping keys off on completion day and providing a 'new home gift package'. Packages may include local gym membership or vouchers for a local restaurant. This is also an opportunity to form relationships with local businesses.

Lead Generation
- Webbers makes follow-up calls with valuations that were conducted 12 months previously and did not come to market.

- Castles created a competition to win &2,000. To participate, individuals had to choose Castles to market their property during April, May and June. Participants also had to receive mortgage and conveyancing quotes, and 'like' the company Facebook page.

Selling Homes
- For a property that was externally unattractive, Webbers created an individual ‘for sale’ board that displayed a striking internal image. They received a fantastic response and sold the property.

- Thomas Morris recommends updating or changing property images to improve click-through rates for Rightmove property listsings.

- Consider setting up an account on social media platform, Periscope. It allows you to broadcast live to followers. Thomas Morris finds it increasingly useful to showcase open houses.

- The ’99 Day Challenge’ sees JB & B Leach promise vendors that if they don’t sell their home within 99 days, the agency fee will be halved.


- Choose the right staff to conduct viewings and valuations. If a certain employee has built a rapport with a client, then that employee should be the one to conduct the appointment.

- Ensure employees are providing the very best service possible with ‘Observed Listings’. This is a 44 point scoring system created by TM training and development, which helps to achieve the ‘perfect’ valuation.

- Victorstone promotes a healthy work-life balance by offering staff gym membership, flexible working hours for commuters and travel allowance.

- Richard James makes use of advertising boards at local supermarkets as their local Tesco receives around 16,000 shoppers per week. Their advertisement asks: ‘Do you know what your house is worth? Call us for a free valuation.’

- Instead of using a ‘We Sell More’ tagline, Heritage adopts a ‘Being Different’ campaign strategy, highlighting the company's leading customer service.

- Dawsons held a ‘selfie’ competition last year. Customers took a photo of themselves next to a Dawsons ‘sold’ board, posted it to their own, personal Twitter/Facebook pages and copied Dawsons into the photo caption. The winner was then chosen by a local newspaper and given &100.

Local Community
- Pygott & Crone forms links with local universities to attract graduates as new recruits.

- Thomas Morris includes a 'Local Events and Fundraising' section in their newsletter.

- JR Hopper has built referral relationships with local businesses. In return for promotion, they pay 5% commission for any referred sale. 





Added Value Deal Suppliers

We have negotiated a number of exclusive discounts and products, with each of our Added Value Deal suppliers, especially for you.

Find out more...

Visit the Members Area to keep up to date with the latest Added Value Deals.  









We would like to extend a very warm welcome to those new members who have recently joined us and existing members who have added offices...

- Anderton Bosonnet (Clitheroe)
- DDM Residential have added four offices (Scunthorpe, Brigg, Barton upon Humber, Gainsborough)
- Frost Partnership (Slough)
- Holden Prescott (Macclesfield)
- Homes Estate Agents (Liphook) 
- Humphreys of Chester (Chester)
- Ian Macklin (Hale, Hale Barnes, Timperley)
- James Anthony (Northampton)
- Martins (Peterborough)
- Miles & Barr (Broadstairs)

- Michael C Adams (Stockton Heath)
- Michael Poole (Nunthorpe)
- Ocean (Downend)
- Pygott & Crone (Cleethorpes)
- Snapes (Poynton)
- Thomas James (Cotgrave)





Do You Have an Accredited Relocation Specialist in Your Team?

The Network’s online training programme – The Importance of Service – provides your business with an accredited Relocation Agent Specialist.

85 member companies have now taken part and 609 employees are currently working towards their accreditation. Hunters recently saw Gemma Allen and Bev Quirk become the company's dedicated Relocation Agent Specialists. [Pictured right with Managing Director, David Curwen].

Nominate Today in 4 Easy Steps
Sign up today to nominate a member of your team to become a Relocation Agent Specialist...

1. Log-in to the v5 website 

2. Click the 'go to training' button, found in the middle of the page  

3. Scroll to the 'training details' section and commence the Importance of Service Training programme

Well done to Kristabel Cooper of Mansbridge Balment in Plymouth, who equalled the record for the fastest time to complete the training programme. At five days, she holds the record with Daniel Baines from Pygott & Crone.






Have You Registered for the 2016 Landlord and Tenant Survey?

Relocation Agent Network is partnering with The Property Academy on the 2016 Landlord and Tenant Survey. The survey provides Members with insights into landlord and tenant choices and experiences.

How to Get Involved
Visit www.propertyacademy.co.uk/surveys to register. You will then be sent unique survey links to distribute to landlords and tenants, along with an email template to make it even easier to send out. The survey is open until Sunday 29 May, so register as soon as possible to receive your survey links.

The research is about the choices that landlords and tenants make. How did they find you? Why did they choose you? And what was it like to be moved by you? The results can be surprising and often challenge commonly-held beliefs. The Property Academy is keen to encourage as many agents as possible to take part, to make the results as valulable as last year's, which generated nearly 6,000 responses.

Benefits to Participating Agents
All agents generating responses will receive a copy of the survey report. Agents generating more than 40 responses will receive a copy of their own findings, and those generating more than 100 responses will receive a report that includes their own findings compared with the national results. There is no charge to take part and the Property Academy does not record or pass on any personal data from those taking part in the surveys.

Initial findings will be announced at Lettings LIVE on 10 June. Visit http://propertyacademy.co.uk/ for more information.  

As an incentive, individuals that complete the survey will go through to a prize draw to win &500 worth of Marks & Spencer vouchers. (For full terms and conditions please visit www.propertyacademy.co.uk/surveys)

Thank you in advance for your support.






Are You Following Us?

Make sure you follow Relocation Agent Network on Twitter to keep up to date with the latest Network news, Referral Prize Draw information, new members and other industry updates. It's also a great way to keep in touch with your fellow members. 


#ReloAgent  #RAN16